'Invalid date format' is shown when opening a return or worksheet.

To rectify this issue:

  1. Close Assistant
  2. Open the Windows Control Panel.
  3. Select Region and Language (or regional language and settings).
  4. Under 'Format' change to any other language.
  5. Press Apply
  6. Change language back to 'English (Australia)'
  7. Open Assistant
  8. Re-open the tax form.

How do I insert my company logo in various letter templates?

To insert your company logo into a letter template or any image to the letters or notes template:

  1. Locate the image file.
  2. Right-click on the file and select Edit.
  3. Select the whole image (shortcut key is CTRL + A).
  4. Select 'Edit | Copy' (shortcut key is CTRL + C).
  5. On the software, go to File > maintain templates and select either Letters Templates or Notes to Accounts.
  6. Open the Assistant Letter Editor located on your taskbar.
  7. Select the desired template.
  8. Left-click in the place where you wish to insert the image. There needs to be a blank line on the very top of the page so insert the image in the line below if you want the image to be on the top of the page.
  9. Press 'Shift + Insert' or 'CTRL+V' to paste the image.
  10. Click on the Save button.

Where can I find the Software Assistant End User Licence Agreement?

The Software Assistant End User Licence Agreement can be found here.

How do I uninstall Software Assistant?

  1. Open the Windows Control Panel
  2. Then click on Programs and Features
  3. Locate the application named 'Assistant'
  4. Then click on Uninstall. 

*Warning* Removing the Assistant application before taking a backup of your files may result in data loss. 

Software Assistant: Changes to Software Assistant Website Login

This guide explains the changes to Software Assistant Website Login authentication implemented in December 2022.

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Software Assistant: Tax - Prefill Bank Interest

This guide explains the enhanced prefill of Bank Interest implemented from Tax 2022 and onwards.

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New car parking licence resources

Content updates

Need to license some car parking spaces? Practical Law can help you out.

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Software Assistant: Ledger - Importing transactions from CSV file

Ledger Assistant can import transactions from other software providers as long as they are in CSV format. If you have a CSV file that you would like to import then please follow this guide.

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Software Assistant: Asset Manager - Importing from CSV file

Use this guide to assist with importing assets into Asset Manager from a CSV file.

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