Westlaw Classic - Alert Center User Guide

This guide provides information relating to the creation and management of alerts and newsletters in Westlaw Classic.

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Westlaw Classic - Deep Link Guide & List

This guide provides a list of Common Deep Links and a guide to creating Deep Links.

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Pride Network at Thomson Reuters

We are committed to building and celebrating a diverse workplace, hear from our Pride Network about the work we are doing to support the LGBTQI community.

Thomson Reuters Pride at Work

Are there any Practical Law Australia system requirements?

Technical specifications are set out below. You should check with your information technology department to ensure compatibility.

Supported operating systems

  • Windows 7, Windows 8.1 and Windows 10
  • Windows Vista®
  • Mac® OS 10.5 or later

Internet browser

  • Internet Explorer 9 or later (Windows only)
  • Mozilla Firefox current version or Extended Support Release version
  • Safari 5.0 or later
  • Chrome

Other requirements

  • 1024x768 or higher screen resolution recommended
  • Adobe Acrobat Reader 9.0 or later (some print functionality is lost with older versions)
  • Adobe Flash

 

What is the difference between the eStore and My Account?

The eStore allows you to purchase Thomson Reuters products, while My Account enables you to view billing and payment details and manage online user access. You can access both the eStore and My Account using your OnePass profile, provided you have a valid registration key to My Account linked to your OnePass.

Why are the registration keys for Westlaw Classic and Practical Law the same?

Westlaw Classic and Practical Law are powered by the same system, hence the registration keys that you can view in My Account will be the same. However, access will only be granted to those subscriptions that are active on your account for the platform selected.

Why are the registration keys for Westlaw AU/NZ and Checkpoint AU/NZ the same?

Westlaw AU/NZ and Checkpoint AU/NZ are powered by the same system, hence the registration keys that you can view in My Account will be the same. However, access will only be granted to those subscriptions that are active on your account for the platform selected.

We subscribe to Practical Law AU and I have created a new online user in My Account. They should have complimentary access to relevant subscriptions on Westlaw AU. Why is the new online user unable to access this content on Westlaw AU?

If you subscribe to Practical Law and create a new online user in My Account, you will need to remember to add the new online user to the corresponding subscriptions on Westlaw AU. The new online user will then have two registration keys: one to Practical Law and one to Westlaw AU.

Why does the total number of users in My Account differ from the total number of users in the usage report I have received from my Account Manager?

My Account does not display internal Thomson Reuters online users that exist for testing or training purposes. These internal online users may be visible in your usage reports.

What does partially registered mean?

Partially registered means that the online user still has outstanding registration keys available for activation. For example, if the online user has been provided with access to Westlaw AU and Practical Law, but has only activated their registration key for Westlaw AU, My Account will highlight that they are only partially registered.

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