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I can no longer see an online user’s registration key in My Account. Why?

Registration keys are no longer visible in full once they have been activated. This is because they have been used and are no longer valid for activation.

I have removed access to a subscription for an existing online user. I received a confirmation number. Why is the online user still able to access this content?

If removal of the subscription was requested prior to 3pm AEST, the content will be visible until after 3pm AEST the same day.

If removal of the subscription was requested after 3pm AEST, the content will be visible until after 3pm the next day.

I have added additional subscriptions to an existing online user. I received a confirmation number. Why is the online user unable to access their new content?

If additional subscriptions were added to an existing online user prior to 3pm AEST, the new content will be available after 3pm AEST the same day.

If additional subscriptions were added to an existing online user after 3pm AEST, the new content will be available after 3pm AEST the next day.

How do I gain access to My Account?

My Account is being rolled out to existing customers in a phased approach. If you have not received information regarding My Account and would like to use the platform, please contact Customer Care on 1300 304 195 (AU) | 0800 10 60 60 (NZ) or Care.ANZ@thomsonreuters.com Our business hours are 8AM-6PM (AU) | 8AM-8PM (NZ), Monday to Friday.

What is My Account?

My Account empowers selected members of your organisation with the ability to view billing and payment information, as well as to manage user access for your Thomson Reuters online services.

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What is Legal Tracker?

Legal Tracker is one of the world’s leading legal matter management, e-billing and legal analytics system designed for in-house lawyers. It gives leaders clear visibility and direct insight into the workload, cases and costs happening across their team, whatever its size

What are the minimum requirements for using Legal Tracker?

  • A unique email address.
  • A connection to the internet (for example, a corporate network or DSL connection).
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