Support

Following are the recommended hardware, software, and communications requirements for Checkpoint:

• High-speed Internet connection
• Microsoft Internet Explorer® version 11 or Mozilla® Firefox (latest version) or Google Chrome (latest version)
• Adobe...

Recommended Configuration

Following are the recommended hardware, software, and communications requirements for cvMail:

High-speed Internet connection

Microsoft Internet Explorer® (version 9 or later) or Mozilla Firefox (latest version) or Google...

If you have forgotten your password,

1. Click on the Forgotten Password link within the client log in section.

Make sure that you select your environment before clicking on the Forgotten Password link;

2. Follow the prompts and a password reset...

Standard implementation training normally covers approximately 8 hours, in two 4 hour stages. Post this training, you should be well equipped to manage day to day running of the cvmail system.

There are many other avenues of training and support...

If you are being implemented by the cvMail implementation team, then your username and password will be supplied to you during this process.

If you are a new user, this information will be supplied to you by cvMail Support.

Contact Support at firms...

You have found your first option already. The Customer Portal site provides User Guides, Videos, Tips & Enhancement information as well as information on how to access your other training options:

• Webinars
• On Site Training

If you have your phone or tablet set to Private Browsing the live session will not be saved or honoured. Click here to see how to turn off Private Browsing.

The inactivity time out period is 120 minutes. Before timing out a message will be displayed.

Technical specifications are set out below. You should check with your information technology department to ensure compatibility.

Supported operating systems

• Windows 7, Windows 8.1 and Windows 10
• Windows Vista®
• Mac® OS 10.5 or later

Internet...

My Account does not display internal Thomson Reuters online users that exist for testing or training purposes. These internal online users may be visible in your usage reports.

Partially registered means that the online user still has outstanding registration keys available for activation. For example, if the online user has been provided with access to Westlaw AU and Practical Law, but has only activated their registration...