Support

The PPV feature will be automatically available on Thomson Reuters Westlaw, Westlaw UK and New Westlaw AU. If you wish to block access to PPV, please contact Customer Care on 1300 304 195 or email us via care.anz@thomsonreuters.com

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Single Sign On is a complimentary enhancement Thomson Reuters provides to all it's subscribers. There is no additional cost.

System requirements for Westlaw are:

Supported operating systems

• Windows 7, Windows 8.1, and Windows 10
• Windows Vista®
• Mac® OS 10.5 or later

Internet browser

• Internet Explorer® 11 or later (Windows only) Note: Support will cease for...

Contact us by one of the following methods:

• Telephone the number on the Westlaw footer: 1800 020 548
• Check the Live Chat link located in the Westlaw footer. This service is available Mon-Fri 9:00am to 4:00pm AEST
• Click the Training & Support...

We are aware of issues some customers have been experiencing accessing Westlaw UK via IP authenticated links.

Customers experiencing issues have been using Proxy IPs to enable links for onsite and offsite access. Although it has been possible to...

The document delivery limit is currently 500, pending review. However, customers are reminded that they cannot download more than one or two chapters at a time or risk being in breach of their terms of service. We monitor for excessive usage and...

We expect all customers to be using the new Westlaw UK as their main research service by the end of November 2019. Around this time all links to the existing service will be redirected to relevant pages on the new service or the new Westlaw UK...

All training requirements can be booked by contacting your Thomson Reuters eRecruitment Account Manager or click here to submit a request.

Standard implementation training covers three modules:

• Vacancy Management (2 hours)
• Candidate Management...