Thomson Reuters Training & Support
If no activation codes appear when you click try to register Assistant, check to make sure no firewall programs are blocking the registration form from accessing our server. This is common with CA, Norton, BitDefender, Trend and Avast Anti-virus...
This error occurs when there is no Clients.DB file in the folder you are trying to link Assistant with. Verify that your data directory is correct. You must have a Clients.DB file in your data directory. If not, you are either pointing to the wrong...
You may need to 'Configure BDE' if your database is on a server or network drive.
You will most likely come across this after installing onto a new computer or after an update.
This problem can be caused by the computers on the network having a different database path to one another.
If you have set the return status to signed and it is still not showing up when you click on the PLS button, then the agent reference number in the Options form does not match the agent number in the tax return, or it is missing. Software Assistant...
To create entries for a past financial year in the present year, you’ll need to configure that client’s ledger for a previous year.
This FAQ covers how to back up your data.
This FAQ covers how to resolve CMN.ATO.GEN.XML validation errors.
This FAQ covers the Annual Taxation Statement (ATS) - Part 2
To fully utilise Software Assistant’s restore facility, you should set the backup feature to backup the database every day. This way you will have a wide range of backups to choose from. Assistant backup files are located in the _Backup folder in...
This FAQ covers the Annual Taxation Statement (ATS) - Part 1
