Update 2 – 02:00pm AEDT 24/2

Issue is now resolved, please contact TechCare.ANZ@tr.com if any residual problems or questions.

Update 1 – 11:30am AEDT 24/2

Scope of issue has expanded to the Checkpoint service also.

Development and operational support teams are actively working on the problem.

Original post – 10:30am AEDT 24/2

The TechCare/TechFirst teams have received multiple reports this morning (24/2) of errors that are displayed during creation or editing of Alerts in Westlaw AU.

There is currently no known workaround.

We are investigating as a matter of urgency and will update this post when new information is available.

Thomson Reuters apologizes for any inconvenience caused.